Frequently Asked Questions
FAQ
Use this text to share information about your product or shipping policies.
Contact Us
- How can I contact customer service?
If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!
Shipping
- Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. - How long will it take to get my order?
Overseas deliveries can take 8-14 days. Delivery details will be provided in your confirmation email. - What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. - What countries or regions do you ship to, and what is the shipping fee?
We offer worldwide shipping.We offer free worldwide shipping on all orders. To learn more about the available countries, shipping methods, and shipping fees, please see ourShipping Policy. - When can I receive my order(s)?
The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time. - How to track my order or shipping information?
To track your order, please followe: Support - Track Your Order - Enter your tracking number - Click "track". You can also check by clicking on the following link and entering your tracking number at:https://www.17track.net/en
Order
- Will I receive an order notification?
The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us. - How do I cancel or change my order?
If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email:support@funpuz.com. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.
Product
- Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. - Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there. - What should I do if I encounter assembly issues?
If you encounter assembly issues, we have dedicated customer service to assist you.
Email: support@funpuz.com
Return
- How can I return my item(s)?
We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at support@funpuz.com. We will deal with it immediately without a doubt.
To learn more about our return policy, please click here.
Payment
- What payment methods are available?
We currently support payment by credit/debit card, PayPal, Shop Pay. For more information, please check outPayment Methods page. - What currency can I pay in?
The currency shown on the page is US dollars. If the currency used in your area is not USD, please don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.
Bulk & Corporate Orders
- Is it possible to order large volumes?
Yes, it is possible. Write to us!support@funpuz.com.
Other
- Any question?
You can contact us via our email address.! We will be happy to assist you.